Facility Management Webinars | E-Learning Courses | November - December - GEP

GEP offers a comprehensive Facility Management (FM) training program, designed to holistically address the needs of professionals in the field and prepare them for certification by the accredited body TÜV HELLAS (TÜV NORD).

The program includes 4 LEVELS, totaling 40 hours, covering both technical (hard) and support (soft) FM services, as well as health & safety topics and contract management.

Course Outline

LEVEL 1: 2 Days (24 & 26/11) – 8 Training Hours (4+4 hrs)

1. Introduction to Facility Management

Definition of Facility Management and reference to ISO 41001:2018
Services and responsibilities of the Facility Manager
Scope of FM (Hard & Soft Services)
Work execution methods and use of outsourcing
Description of FM roles and responsibilities
Role of FM in budget development and monitoring
Types of planning based on time horizon
Budgeting stages and selected budgeting forms
Selected forms of budgeting
Individual FM-related budgets

2. Key Performance Indicators (KPIs)

Why do we measure?
Performance measurements and goals
Relevant KPIs in FM activities
Interpersonal skills of the Facility Manager: negotiation, communication, complaint management
Energy saving in building management
Connection of FM to sustainability and environmental concerns
Energy-saving in buildings and the Energy Performance of Buildings Regulation (KENAK)
Categories of energy-saving measures: building envelope and installations

LEVEL 2: 2 Days (01 & 03/12) – 12 Training Hours (6+6 hrs)

Maintenance of Building Installations (Hard FM)

Basic Maintenance Concepts

Definition of maintenance
Explanation of maintenance-related terms
Financial objectives of maintenance
Axes of maintenance planning

2. What is maintained under FM

3. Computerized Maintenance Management Systems (CMMS) & Equipment Hierarchy

4. Maintenance Types

Corrective maintenance
Preventive periodic maintenance
Relationship between aging and failure
Condition-based maintenance – Predictive maintenance
Improvement maintenance (upgrades, enhancements)

5. Spare Parts Management

LEVEL 3: 2 Days (08 & 10/12) – 10 Training Hours (6+4 hrs)

1. Other Support Services (e.g., parking, meeting rooms, catering)

2. Soft FM

3. Service Contracts & Contract Management (with a focus on maintenance)

Service specification design
Sourcing of potential contractors
Selection, award, and final contract
Execution – contract administration
Risk management in contracts for upgrades and projects

LEVEL 4: 2 Days (15 & 17/12) – 10 Training Hours (6+4 hrs)

1. Health & Safety Services

Definitions and standards
Legal framework
Process analysis with descriptions and real examples

2. Security Services in Building Facilities

Definitions and standards
Legal framework, employee certifications
Service description and practical aspects

3. Building Cleaning Services – Analysis of the largest FM-related service sector in terms of revenue

4. Seminar Review & Certification Preparation

Program Details

Total Duration: 40 hours
Modular Structure: Four individual periods (one per LEVEL); exams only for those who attend all four

Schedule

18:00 – 21:30 (4-hour sessions)
16:15 – 21:30 (6-hour sessions)

Certificate of Attendance

Issued by GEP upon participation. Includes access to electronic training material.

Certification

After the training program, participants will take the certification exams by the accredited body TÜV HELLAS (TÜV NORD) according to ELOT EN ISO/IEC 17024, to become Certified Facility Management Experts.